Support · Agubu

Get in touch

We are a one-person team, so we may not reply instantly — but we read every email and get back within 7 days at the latest. If it is a request about your data protection rights (access, deletion, information), we answer within the statutory period, at the latest within 30 days, free of charge.

You will get a faster fix if you include:

Your device model and iOS version
The app version (shown under Settings → About)
What you were trying to do, and what happened instead
A screenshot, if you have one

If something went wrong, there is no need to send us any of your baby's entries — we do not have them and we do not want them.

Frequently asked

How do I delete my data?

In the app: Settings → Privacy and data → Delete all data. This cannot be undone and removes every entry about your baby from your device.

The home screen widget and the Lock Screen timer read from a separate place, so they may briefly show the old state right after deletion. Removing the widget from the Home Screen and turning off the Lock Screen timer clears that too.

Deleting the app also removes all app data from the device. It does not automatically delete your push token or your subscription record; for those see sections 13 and 15 of the Privacy Policy.

How do I cancel my subscription?

The subscription lives in your Apple Account, so cancellation happens there:

Settings → (your name) → Subscriptions → Agubu → Cancel Subscription

Cancellation takes effect at the end of the period you have paid for; Premium stays on until then. Deleting the app does not cancel the subscription — it keeps living in your Apple Account and keeps renewing.

Refund requests go to Apple: reportaproblem.apple.com. We have no authority to issue refunds; Apple does, as the seller. See section 9 of the Subscription Terms for the detail.

If you are ever unable to cancel through the App Store, write to us and we will resolve your request within 7 days.

I bought Premium but it is not unlocked. I moved to a new phone.

Tap "Restore purchases" on the subscription screen. Being signed in with the same Apple Account is enough; you do not pay again.

Your entries do not come back — sleep, nursing, bottle, diaper and cry history were never on our side, so we cannot restore them. That is the price of having no account, and we would rather say it up front.

Why doesn't the cry analysis give a definite answer?

Because it cannot, and pretending otherwise would not be honest.

Reliably deriving the cause of a baby's cry from the sound alone — hunger, gas, tiredness — is not a solved problem in current science. The same baby does not cry the same way for the same reason every time; different babies cry completely differently for the same reason. We saw this in our own measurements too.

So Agubu ranks possibilities, and when it is not sure it says so plainly ("not sure"). That is not a shortcoming but a deliberate decision: false certainty does more harm than honest uncertainty.

You can read how we measured it and what accuracy we reached inside the app, under Settings → "How does this app decide?". That page will never be put behind a subscription.

Agubu is not a medical device, does not diagnose, and does not replace a health professional's assessment.

When should I call a doctor instead of opening the app?

Put the app down and contact a doctor if:

The crying lasts longer than 3 hours
There is fever, vomiting or a rash
You hear an unusual, high-pitched or weak cry
The baby refuses to feed entirely
Your instinct tells you something is wrong

In an emergency, call your local emergency number.

Does the app listen through the microphone in the background?

No. The microphone opens only when you tap "Listen", and only for 8 seconds. Audio is never saved as a file or written to disk; it is held in volatile memory only and discarded the moment the analysis finishes. Only the result remains.

The app can play audio in the background — so a lullaby keeps going with the screen locked. It cannot record in the background.

Does my data go to the cloud?

No. There is no account, no server of ours, no sync. Entries about your baby do not leave your device.

There are three exceptions and you start all three: allowing notifications, opening the Premium screen, and sharing a file yourself. All three are written out one by one in the Privacy Policy.

Which languages does the app support?

Turkish and English. It follows your device language automatically, and you can also change it inside the app.

I found a bug / I want a feature

Write to ygtsmt2999@gmail.com. Telling us what you want and why helps a lot — most of what comes in genuinely changes the product.